How to Update the Connected Email for Your Agents

How to Switch to a New Email in Revscale

Quick takeaway:

If you already had an email connected and need to replace it, you’ll switch the account first, then connect your new email. This takes just a few minutes.

Step-by-Step: Switch and Reconnect Your Email

1. Open Your Agent

Log into your Revscale dashboard
Click into the agent you want to update

(Example: Web Pixel or Inquiry Qualifier)

2. Click “Connect Your Email”

In the top right, click Connect Your Email

3. Switch Off the Old Email

You’ll see a screen like this:

A list of your existing email accounts
A warning that switching accounts will pause activity

Important:

Do not select an old account.

Instead, click:

“Switch to New Account” (bottom of the window)

4. Connect Your New Email

Next, you’ll see the connection screen:

Choose your provider:
- Google
- Microsoft (most common)
Sign in using your new email and password

5. Repeat for Each Agent

Each agent is connected separately.

Make sure you update:

Web Pixel
Inquiry Qualifier
Any other active agents

What to Expect

Your old email will be disconnected
Your new email becomes the active sending account
Outreach and messages will resume once connected

Common Questions

“Why can’t I just edit my email?”

Because the system connects directly to your email account.

You need to fully switch it, not just type in a new one.

“It still shows my old email”

The switch likely didn’t complete
Go back and click Switch to New Account again

“It’s stuck loading”

Wait a minute and try again
This is usually a temporary connection issue

Switching your email here does not change how you log in.

This only updates the email your agent uses
If you want to log in with your new email, you may need a new invite

Simple Example

Think of this like replacing a phone line:

Old number is removed
New number is connected
Everything keeps working like normal

Updated on: 23/03/2026

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