Updating your Lead Inquiry Agent Schedule

You can configure your Lead Inquiry agent to operate only during specific hours—perfect for after-hours coverage or quiet-time routing. This guide walks you through the exact steps to enable and schedule it.

1. Open Your Lead Inquiry Agent Settings

• Navigate to your Lead Inquiry agent inside the platform.
• Locate the Preferences tab in the upper-right corner.

2. Enable After-Hours Mode

• Inside the Preferences tab, find the "Schedule" tab that allows scheduling or time-based rules.
• Toggle off 24-hour outreach.

3. Set Your Preferred Operating Hours

• Choose the start and end times when the agent should be active.
• Example:
• • Active: 6:00 PM – 8:00 AM
  • Inactive: 8:00 AM – 6:00 PM
• Save your changes to apply the new schedule.

4. Confirm Everything Is Working

• Check the summary or preview of your schedule to ensure your team’s after-hours settings match what you intended.
• You can test by sending a mock inquiry during different times of day.

Updated on: 20/11/2025