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Pause and Resume Your Inbound Agents

You can pause your inbound agents at any time, for example during a holiday, a product change, or while you update your messaging. This guide covers the Web Pixel and the Inquiry Qualifier. Each agent is paused and resumed on its own, so pausing one does

Written by Osh

Pause and Resume Web Pixel

  1. From Home, click Web Pixel in the left navigation.

  2. Click Preferences in the upper right.

  3. Switch the Manage Visitor Outreach toggle to OFF, then a pop up window will appear, click Disable it.

  4. Click Save Changes.

  5. To turn it back ON, return to the same screen and switch the toggle back ON.

  6. Click Save Changes.

Pause and Resume Inquiry Qualifier

  1. From Home, click Inquiry Qualifier in the left navigation.

  2. Click Preferences in the upper right.

  3. Switch the Turn on Agent toggle to OFF.

  4. Click Save changes.

  5. To turn it back ON, return to the same screen and switch the toggle back ON and click Save Changes.

The badge at the top of the Inquiry Qualifier page reflects the current outreach status. It will display either Outreach Enabled or Outreach Disabled, depending on the current settings.

What happens while an agent is paused

Web Pixel

  • The agent stops starting automated engagement when a visitor shows intent.

  • Resume it at any time by switching Manage Visitor Outreach back to ON.

Inquiry Qualifier

  • The agent stops replying to new form submissions and incoming messages.

  • The Preferences page shows only your connected account and the Turn on Agent toggle. The Configure, General Settings, Notifications, and Schedule tabs come back when you switch the agent on again.

  • Replies already received by the agent will remain available in your portal.

Common issues

  • The agent is still active after I switched the toggle off. Make sure you clicked the save button after switching the toggle. The change only takes effect once it is saved.

  • I clicked Disable in the Web Pixel messages section, but outreach continues. The Disable button under Dynamic Messages is a different setting. To pause outreach, use the Manage Visitor Outreach toggle at the top of Preferences.

  • The Preferences tabs are missing in the Inquiry Qualifier. This is expected while the agent is turned off. Switch Turn on Agent back to ON and save to see the tabs again.

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