Revscale AI Voice Agent: Video Walkthrough

What is the Voice Agent?

Think of it as a 24/7 AI receptionist for your location. It answers your phone calls, speaks to customers like a real person, and asks the right questions to understand what they need — so your team never gets overwhelmed during busy hours and every caller gets handled properly.

Navigating Your Dashboard

Top-Level Metrics

At the top of the dashboard you'll see a summary of key activity: total calls conducted, inbound vs. outbound breakdown, average call duration, and average minutes per call. You can filter all of these by weekly, monthly, or yearly time frames.

The Call Log

Scroll down to see a detailed log of every call, including the agent name, time, call length, and a status showing how the call was resolved. "Forwarded" means the agent gathered context and then transferred the caller to a team member (who receives a 1–2 sentence summary so they're ready to go). "Completed" means the agent handled the call from start to finish with no transfer needed.

Viewing Individual Calls

Hit "View" on any call to open a full breakdown. Inside you'll find a word-for-word transcript, an audio playback button to hear exactly how the agent handled the call, and a "Details" tab with the timestamp, phone number, call type, and more.

Email Notifications Go to the Preferences tab to enable call transcript notifications. Toggle it on and add one or more email addresses — after every completed call, those contacts will automatically receive the transcript.

Best Practices

Use the chatbot to request changes. See the chat icon in the bottom-right corner of the dashboard? That's your direct line for updates. Just type naturally — for example: "I'd like the agent to ask callers for their name upfront." The Revscale team will update the agent for you.

Call your own agent. No one knows your business better than you. Call the agent as if you were a customer and run through real scenarios. If something feels off, note it and send a message via the chatbot.

Add the right people to email notifications. Set up transcript notifications for any team member who needs visibility — managers, front desk staff, or a follow-up team. It's an easy way to keep everyone in the loop without logging into the dashboard every time.

Need to Make a Change?

Your agent is fully customizable. If you want to adjust how it handles calls, update its knowledge base, or change any part of its behavior, use the chatbot in the bottom-right corner of your dashboard. Describe what you'd like in plain language and the Revscale team will take care of it.

Updated on: 21/04/2026